FAQ

Cancellations and Returns


1. If you have to cancel an order, please do so within 24 hours of placing the order. It is NOT possible to cancel part of your order. We recommend you cancel the entire order and re-purchase required quantity to simplify the transaction.

2. When you place an order, you will receive a mail confirmation to that effect and will usually contain the details of the order, including the ORDER ID.

3. Cancellation of order shall be made with mail with Subject: " Cancellation Request" and sent to esupport@avantideshpande.com , the Mail shall contain following details:-

  • Order ID: (with date)
  • Cancellation Reason:
  • Refund Account Details: (must be the mode of payment received)

4. Acceptance of cancellation request will be subject to the following conditions:

  • Has the product been dispatched (shipped) or collected for shipping.
  • Is the cancellation request from the correct/authorised buyer.
  • Receipt of email for cancellation of order to be received within 24 hours of placing the order. (point 3 above)

5. If you cancel your order before your product has shipped (or has yet to be picked for shipping), we will refund the entire amount subject to deduction of charges if any with in 3 weeks.

6. Whereas if you request a cancel of your order after the shipment but before receipt of the item by you, (or after receipt of the order by you) the same will be liable for deduction as per the returns policy. Cost of return shipping to be borne by buyer. In case of non-acceptance by the buyer, the cost of return shipping will be deducted from the returnable amount to the buyer.

7. All cancellations (and returns) are subject to a cancellation charge/bank transaction charge as applicable (usually 2.5 %) from your total order value.

8. Although our online stock inventory is programmed to update automatically, we reserve the right at any time after receipt of your order, to inform you via telephone or email or mobile text about a shortfall in the quantity you ordered of any item. In all such cases, we have the right to either supply you less than the quantity you ordered or cancel your order with prior notice to you.

9. In all matters concerning Cancellation and refund Avanti’s team shall have the deciding hand.

10. Avanti’s team may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

If you have any questions/comments about our Cancellation And Refund Policy, please email us at esupport@avantideshpande.com

Loading